Privacy Policy
Last updated: October 2, 2025
This Privacy Policy describes how Ember & Crust Pizzeria Authentic Taste, Every Slice collects, uses, shares, and protects information in connection with your use of crescentpaperloft.sbs and our pizzeria services, including online ordering, delivery, pickup, reservations, and loyalty features. By accessing the site or placing an order, you consent to this Policy.
Business address: 1 Via Cesare Sersale, Centro Storico, Naples, 80139, Italy. Contact phone: +39 081 553 9204. All prices are displayed in €.
Information We Collect
- Information you provide: name, phone number, delivery and billing addresses, reservation details, order notes (e.g., crust choice, toppings, dietary preferences), and communications you send to our support team.
- Account data: username, password, loyalty program status, saved favorites, and preferences.
- Transaction details: items ordered, subtotal, taxes, discounts, delivery fees, payment status, and timestamps.
- Payment information: processed securely by our payment partners; we receive limited details such as payment method type and confirmation. We do not store full card numbers.
- Automatically collected data: device type, browser, operating system, IP address, language settings, pages viewed, time spent, and interactions. We use cookies, pixels, and similar technologies to remember your cart, enable basic functions, and improve performance.
- Location data: with your permission, approximate location to suggest the nearest location and estimate delivery times.
- User content: ratings, reviews, feedback, photos, and any content you post or submit on crescentpaperloft.sbs.
How We Use Your Information
- To process and deliver your pizza orders, handle pickups and reservations, and provide customer support.
- To personalize your experience, remember your preferences, and recommend menu items or offers that may interest you.
- To manage your account and loyalty benefits.
- To send service messages (e.g., order confirmations, delivery updates, changes to this Policy).
- To conduct analytics, improve our menu, website, and operations, and maintain the security and integrity of our services.
- To prevent fraud, enforce our terms, and comply with legal obligations.
- With your consent where required, to provide marketing communications and promotions, which you may opt out of at any time.
Cookies and Similar Technologies
We use:
- Strictly necessary cookies to enable checkout, authentication, and core site features.
- Preference cookies to save choices like language and store location.
- Analytics cookies to understand site usage and improve performance.
- Marketing cookies to measure the effectiveness of promotions and tailor offers.
You can manage cookies via your browser settings or applicable consent tools. Disabling some cookies may affect site functionality.
Sharing Your Information
- Delivery and logistics partners to bring your order to your address and provide tracking updates.
- Payment processors to securely handle transactions.
- IT, hosting, analytics, and customer support providers who help us operate crescentpaperloft.sbs.
- Marketing service providers, only in accordance with your preferences and applicable law.
- Authorities, regulators, or legal advisers when required by law or to protect our rights, customers, and the public.
- Business transfers in connection with a merger, acquisition, or asset sale, where your data will remain protected by this or a substantially similar policy.
Legal Bases
We process personal data where necessary to perform a contract (fulfilling your order), based on our legitimate interests (site security, service improvement, fraud prevention), with your consent (certain marketing and cookies), and to comply with legal obligations (tax and accounting).
Data Retention
We keep personal data only as long as necessary for the purposes described above, including to provide services, resolve disputes, and meet legal and accounting requirements. Order and invoice records may be retained for the period required by law.
Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and regular monitoring. No system can be guaranteed 100% secure, but we work to continually enhance protections.
International Transfers
Your information may be processed and stored outside of Italy. When we transfer data, we use appropriate safeguards to protect it in accordance with applicable laws.
Your Choices and Rights
- Access and correction: You can review and update certain information in your account settings.
- Deletion: You may request deletion of your account and certain data, subject to legal retention requirements.
- Marketing: You can opt out of marketing messages at any time. Service messages related to your orders will still be sent.
- Cookies: Manage preferences through your browser or our cookie tools.
- Objections and restrictions: Where applicable, you may object to or request restriction of certain processing.
- Portability: Where applicable, you may request a copy of your data in a portable format.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that such data was collected, we will delete it promptly.
Third-Party Links
crescentpaperloft.sbs may contain links or integrations to third-party services (such as maps or social platforms). We are not responsible for their privacy practices. Review their policies before providing information.
Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version with a new “Last updated” date. Continued use of crescentpaperloft.sbs after changes means you accept the revised Policy.
Contact Us
If you have questions or requests regarding this Policy or your personal data, please contact us at +39 081 553 9204 or use the contact options available on crescentpaperloft.sbs. You may also write to us at 1 Via Cesare Sersale, Centro Storico, Naples, 80139, Italy.