Terms & Conditions

Last updated: 02 October 2025

Welcome to Ember & Crust Pizzeria Authentic Taste, Every Slice (the “Company”). These Terms & Conditions (“Terms”) govern your access to and use of our website at crescentpaperloft.sbs, our phone ordering via +39 081 553 9204, and our services provided at 1 Via Cesare Sersale, Centro Storico, Naples, 80139, Italy (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.

1. Eligibility and Account

You must be at least 16 years old to use the Services. You may create an optional customer account to save preferences and order history. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us promptly of any unauthorized use.

2. Changes to Terms

We may update these Terms from time to time. Material changes will be indicated by updating the “Last updated” date above. Continued use of the Services constitutes acceptance of the revised Terms.

3. Menu, Ingredients, and Allergens

Our menu features pizzas, sides, salads, desserts, and soft drinks such as juice and lemonade. Ingredients may vary by location and season. We handle common allergens in our kitchen; cross-contact is possible. If you have dietary needs, please inform us before ordering and review item descriptions carefully.

4. Orders and Payment

Orders can be placed online at crescentpaperloft.sbs or by phone at +39 081 553 9204. All prices are listed in € and may change without notice. Applicable taxes and delivery or service fees are displayed at checkout. We accept major payment cards and, where available, cash on delivery or pickup. You agree to provide accurate contact and delivery information.

5. Delivery and Pickup

Estimated preparation and delivery times are provided for convenience and are not guaranteed. Delivery is available within designated zones and may be affected by weather or demand. Risk of loss passes to you upon delivery or pickup. If we cannot complete a delivery due to incorrect details or inability to reach you, your order may be canceled or held for pickup.

6. Cancellations, Modifications, and Refunds

Once an order is confirmed, changes may not be possible due to preparation timelines. If you need to cancel, contact us immediately; we will attempt to assist but cannot guarantee cancellation. Refunds, where applicable, are issued to the original payment method in €. Custom items and promotional bundles may be non-refundable except as required by law.

7. Promotions and Gift Offers

Promotions, coupons, and limited-time offers are subject to specific terms, may not be combined, and can be withdrawn at any time. Misuse or suspected fraud may result in cancellation of the benefit and restriction of your access to the Services.

8. User Conduct and Content

You may submit reviews or feedback that is lawful, accurate, and respectful. You grant Ember & Crust Pizzeria Authentic Taste, Every Slice a non-exclusive, royalty-free license to use, reproduce, and display such content for marketing and service improvement. Do not post content that is defamatory, infringing, or misleading. Automated scraping, data mining, and reverse engineering of the Services are prohibited.

9. Intellectual Property

All trademarks, logos, menu names, photos, and site content are owned or licensed by Ember & Crust Pizzeria Authentic Taste, Every Slice and are protected by applicable laws. You may not use our intellectual property without prior written permission.

10. Third-Party Services

Our Services may link to third-party sites (for example, mapping or delivery partners). We are not responsible for their content, policies, or practices. Your use of third-party services is at your own risk.

11. Disclaimer

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free operation, or that the Services will meet your expectations.

12. Limitation of Liability

To the maximum extent permitted by law, Ember & Crust Pizzeria Authentic Taste, Every Slice is not liable for indirect, incidental, special, or consequential damages. Our total liability for any claim arising out of or relating to the Services shall not exceed the amount you paid to Ember & Crust Pizzeria Authentic Taste, Every Slice for the order giving rise to the claim in the three months preceding the event.

13. Indemnification

You agree to indemnify and hold harmless Ember & Crust Pizzeria Authentic Taste, Every Slice and its affiliates from any claims, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from your misuse of the Services, violation of these Terms, or infringement of any rights of a third party.

14. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users or Ember & Crust Pizzeria Authentic Taste, Every Slice. Upon termination, your right to use the Services ceases immediately.

15. Governing Law and Disputes

These Terms are governed by the laws of Italy. You agree to submit to the exclusive jurisdiction of the courts located in Naples for any disputes arising out of or relating to these Terms or the Services.

16. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force. These Terms constitute the entire agreement between you and Ember & Crust Pizzeria Authentic Taste, Every Slice regarding the Services and supersede all prior understandings.

17. Contact

If you have questions about these Terms or an order, please call +39 081 553 9204 or visit us at 1 Via Cesare Sersale, Centro Storico, Naples, 80139, Italy. For online information and updates, visit crescentpaperloft.sbs.